Digital Lending Platform Cuts Loan Approval Time from 5 Days to 4 Hours
We built a fully digital loan origination system for a fast-growing NBFC — with KYC automation, e-sign, bureau integration, and a collector dashboard that scaled to 18,000 active borrowers.
Who we worked with, what they were trying to fix, and what we shipped on the engagement.
Industry
NBFC / Fintech
Where
Lucknow, India
Team size
300+ Employees
Timeline
7 Months
The Background
Fintech & NBFC · Loan Origination + LOS
Sapna Finance is a regional NBFC serving small-business and two-wheeler loans across UP and Bihar. Their loan officers were running everything on paper and Excel — averaging 5 working days from application to disbursal.
Mejona was brought in to digitize the entire origination-to-collection flow and plug into India's open KYC + bureau rails.
Engagement scope
DiscoveryUI/UXWeb + mobileIntegrationsQA + launch
Before → After
Every obstacle became a system we shipped.
Read the situation and the fix side by side — one row per problem we solved on this 7 months engagement.
BEFORE#01
Manual KYC and document checks adding 2+ days to every application
AFTER#01
Built a digital LOS with paperless KYC via CKYC + Aadhaar e-Sign
BEFORE#02
No real-time visibility into funnel — 38% drop-off between application and disbursal
AFTER#02
Integrated CIBIL, Experian and CRIF High Mark with a smart caching layer
BEFORE#03
Collections team calling borrowers from spreadsheets
AFTER#03
Automated credit policy engine with rule-based decisioning
BEFORE#04
Bureau pulls costing ₹85 per inquiry with no caching layer
AFTER#04
Built a collector mobile app with priority routing and field-level collection tracking
BEFORE#05
Compliance reporting taking 6+ days at quarter-end
AFTER#05
Real-time RBI-compliant reporting dashboard for leadership
●5 blockers→●5 shipped
The Results
Numbers From Production.
Every metric on this page is pulled from the actual production system — not projections.
5d → 4h
Application to Disbursal
2.4X
Monthly Disbursal Volume
−62%
Cost per Bureau Inquiry
18K+
Active Borrowers on Platform
94%
On-time Collection Rate
Illustrative outcomes — anonymised composite figures representative of engagements like this one.
Client Testimonial
Our loan officers now approve more loans in a morning than they used to in a week. The collections team calls from a single priority list and field recoveries are up 22% — without adding headcount.
5.0 from the client team
CO
Chief Operating Officer
Sapna Finance•Client review
Engagement At a Glance
8+
Team size
Senior engineers
8–12
Sprints delivered
2-week cycles
12+
Modularity
Reusable components
3
UAT cycles
Signed off
REPEAT-CLIENT POTENTIAL
Already in active retainer after handoff.
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This case study is an anonymised composite. Client name, sector and outcome metrics have been generalised to illustrate the kind of engagement Mejona delivers — they are not a contractual claim.
