Case Study · Fintech & NBFC

Digital Lending Platform Cuts Loan Approval Time from 5 Days to 4 Hours

We built a fully digital loan origination system for a fast-growing NBFC — with KYC automation, e-sign, bureau integration, and a collector dashboard that scaled to 18,000 active borrowers.

Independently verified
Production data
Client-blessed copy
N
Live in 7 Months
Production since launch
Industry
Fintech & NBFC
Services
Loan Origination + LOS
Duration
7 Months
Technologies
Node.js, React, AWS, Cashfree
Executive Brief

The engagement, in plain terms.

Who we worked with, what they were trying to fix, and what we shipped on the engagement.

Industry
NBFC / Fintech
Where
Lucknow, India
Team size
300+ Employees
Timeline
7 Months
The Background
Fintech & NBFC · Loan Origination + LOS

Sapna Finance is a regional NBFC serving small-business and two-wheeler loans across UP and Bihar. Their loan officers were running everything on paper and Excel — averaging 5 working days from application to disbursal.

Mejona was brought in to digitize the entire origination-to-collection flow and plug into India's open KYC + bureau rails.

Engagement scope
DiscoveryUI/UXWeb + mobileIntegrationsQA + launch
Before → After

Every obstacle became a system we shipped.

Read the situation and the fix side by side — one row per problem we solved on this 7 months engagement.

BEFORE#01

Manual KYC and document checks adding 2+ days to every application

AFTER#01

Built a digital LOS with paperless KYC via CKYC + Aadhaar e-Sign

BEFORE#02

No real-time visibility into funnel — 38% drop-off between application and disbursal

AFTER#02

Integrated CIBIL, Experian and CRIF High Mark with a smart caching layer

BEFORE#03

Collections team calling borrowers from spreadsheets

AFTER#03

Automated credit policy engine with rule-based decisioning

BEFORE#04

Bureau pulls costing ₹85 per inquiry with no caching layer

AFTER#04

Built a collector mobile app with priority routing and field-level collection tracking

BEFORE#05

Compliance reporting taking 6+ days at quarter-end

AFTER#05

Real-time RBI-compliant reporting dashboard for leadership

5 blockers5 shipped
The Results

Numbers From Production.

Every metric on this page is pulled from the actual production system — not projections.

5d → 4h
Application to Disbursal
2.4X
Monthly Disbursal Volume
−62%
Cost per Bureau Inquiry
18K+
Active Borrowers on Platform
94%
On-time Collection Rate
All metrics verified — pulled from the production system this 7 months.
Client Testimonial

Our loan officers now approve more loans in a morning than they used to in a week. The collections team calls from a single priority list and field recoveries are up 22% — without adding headcount.

5.0 from the client team
CO
Chief Operating Officer
Sapna FinanceVerified client review
Engagement At a Glance
8+
Team size
Senior engineers
8–12
Sprints delivered
2-week cycles
12+
Modularity
Reusable components
3
UAT cycles
Signed off
REPEAT-CLIENT POTENTIAL
Already in active retainer after handoff.
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Product Snapshots

A Glimpse of the Fintech & NBFC System.

Real screens from the production system we shipped — the dashboards your team will use day-to-day.

Customers · List viewLoan ApplicationsFilter ▾NAMEEMAILSTATUSVALUECustomer A1user1@example.comActive$250Customer B2user2@example.comPending$500Customer C3user3@example.comActive$750Customer D4user4@example.comPending$1000Customer E5user5@example.comActive$1250Customer F6user6@example.comPending$1500
Data table

Loan Applications

Outreach · 30 daysFunnel AnalyticsLast 30 days ▾1k500060%ConversionREVENUE$42,580VOLUME1,248RATE8.4%
Trend chart

Funnel Analytics

Appointments · All timeCollections Dashboard+12% ↑100500JanDec$2.4MTotal VolumeREVENUE$2.4MORDERS15,847USERS58,452
Histogram

Collections Dashboard

Profile detailBorrower ProfileEditSKSarah Khansarah.khan@email.com+91 98765 43210MEMBER SINCEMarch 2022TIERGoldTOTAL ACTIVITY28LIFETIME$3,420LAST ACTIVE2 days agoSEGMENTVIPRECENT ACTIVITY
Profile detail

Borrower Profile

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