Mejona builds custom software, AI automation, CRM/ERP systems, mobile apps, and digital solutions for Indian small and medium businesses. We ship end-to-end products — from discovery to launch and ongoing support.

Where is Mejona based?

Mejona is headquartered in Patna (Bihar) with a delivery office in Bangalore (Karnataka). We serve clients across India and internationally.

How long does a typical project take?

Most MVPs ship in 6–10 weeks. Larger enterprise systems run 3–6 months. Every engagement kicks off with a 1-week discovery phase that locks scope and timeline.

Do you provide post-launch support?

Yes — every project includes 30 days of free post-launch support. We also offer monthly retainers for ongoing maintenance, feature work, and SLA-backed monitoring.

Do you sign NDAs and IP agreements?

Always. We sign mutual NDAs before any discovery conversation and assign all IP to you on delivery. We are DPDP Act 2023 compliant.

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Product · AI Suite

Resolve Queries.24/7. In AnyLanguage.

AI Customer Care gives your customers instant, accurate answers across WhatsApp, web chat and email — so your team can focus on the conversations that need a human.

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★ ★ ★ ★ ★4.9 / 5from 100+ teams

14-day Free Trial

AI Customer Care dashboard showing live chat conversations, deflection analytics, language coverage and handoff queue

72%

Auto-Resolved

Avg Response

12+

Languages Live

72% Deflection

Auto-Resolved

8s Response

Anywhere, Anytime

12+ Languages

Including 10+ Indian

Trained On You

Your Knowledge Base

All-In-One AI Support

Everything You Need to Delight Customers

Eight core capabilities, one connected workspace — so your team can stop tab-switching and start closing.

GPT-Powered Agents

Resolve 70%+ of routine queries without a human in the loop.

Omnichannel Inbox

One shared inbox across WhatsApp, web chat, email and Instagram.

Multilingual Support

Trained on 12+ Indian languages — your customers ask in their language.

Trained On Your Data

Plug in your website, PDFs and SOPs — answers stay on-brand and accurate.

Smart Handoff

Routes complex queries to the right human with full context.

Live Insights

Resolution times, deflection rate and CSAT — real-time dashboards.

AI Email Triage

Auto-drafts replies, tags intent and routes by priority.

Voice AI (Beta)

Natural phone agents for bookings, support and reminders.

Why Choose AI Customer Care

An AI Agent That Works the Way
Your Support Team Does

Train on your docs, deploy to WhatsApp and chat, hand off intelligently to humans — and watch CSAT climb while response times collapse.

Deflect 70%+ of routine support queries

Train on your own website, PDFs and SOPs

Hand off complex queries with full context

Live across WhatsApp, web chat and email

Live workspacelive

Riya Khanna

VP Sales · a B2B SaaS company

72%

of queries auto-resolved

round-the-clock

12+

Indian + global

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Built For Every Support Team

Six industries. One support brain.

Trained on your knowledge base, grounded in your policies, and live across WhatsApp, web chat, email and Instagram — in 12+ languages from day one.

72%Tickets auto-resolved

8 secMedian first reply

12+Languages live

7 daysMedian time-to-live

Direct-to-Consumer

E-commerce & D2C

Order status, returns, exchanges and COD reconciliation — answered in the customer's language, in under ten seconds, on WhatsApp.

Order statusReturnsTracking

72%Tickets auto-resolved

Admissions & Fees

Education & EdTech

Admissions queries, fee reminders, timetable changes and result announcements — answered in Hindi, Tamil, Bengali or English without sounding like a bot.

AdmissionsFees12+ langs

8sMedian first reply

Patient Engagement

Healthcare

Appointment booking, prescription refills, lab report queries and follow-ups — handled with HIPAA-aligned guardrails and instant escalation to your clinical team.

AppointmentsRefillsMulti-lingual

HIPAAAligned by default

Itineraries & Refunds

Travel & Hospitality

Itinerary changes, cancellations, refund status and loyalty queries — answered in the customer's language, with backend sync to your GDS, PMS or booking engine.

ItinerariesRefundsLoyalty

12sMedian refund response

Statements & Disputes

Finance & Fintech

KYC status, statement downloads, card-block requests and dispute triage — encrypted in transit, audit-logged, and handed to a human the moment confidence drops.

KYCDisputesEncrypted

4sMedian KYC verdict

Any customer-facing team

And More

Built for every team that owns a customer conversation — telecom, real estate, automotive, insurance, marketplaces and public-sector helpdesks.

Active engagements

We've also deployed AI support for telecom, real estate, automotive and public-sector helpdesks — if you own a customer conversation, we can take the first 70% off your team.

Map your support stack

Loved By CX Teams

What CX Leaders Say

CX leads, heads of support and customer success teams — sharing what changed after they put their support on autopilot.

“Our WhatsApp response time went from 14 minutes to 8 seconds. The AI handles 80% of order-tracking queries without a human in the loop.”

CX Lead, a D2C coffee brand

D2C fashion brand · ₹40 Cr ARR

“We trained it on our course manuals in a day. It's deflecting 1,200+ tickets a month — that's one full-time hire saved, every month.”

Head of Support, a coaching institute

EdTech platform · 80K learners

“Hindi, Tamil and English — our patients finally ask in their own language. CSAT is up by 18 points and no-shows are down by a third.”

Customer Success Lead, a hospital network

Healthcare startup · 22 clinics

AI Customer Care FAQs

Frequently Asked Questions Questions

Can't find what you're looking for? Reach out — we usually reply in under an hour.

What is AI Customer Care?

A GPT-class support agent by Mejona that resolves customer queries 24/7 across WhatsApp, web chat, email and Instagram — trained on your own data.

Will it give wrong answers?

We ground every response in the documents you upload — your knowledge base, FAQs and SOPs. You can set confidence thresholds and route low-confidence queries to humans.

Can it hand off to my team?

Yes — smart handoff sends the full chat context to a human agent when the AI is unsure or when the customer asks for a human.

Is my customer data secure?

Absolutely. We are SOC 2 compliant, never use your data to train public models, and offer data-residency options (India / US / EU).

Does it support multiple languages?

Yes — including Hindi, Tamil, Telugu, Bengali, Marathi and 10+ other Indian and global languages out of the box.

How fast can we go live?

Most teams are live in under 7 days. We onboard, upload your knowledge base and configure the channels you need.

Still curious? Talk to our team — we usually reply in under an hour.

Ready to Put Customer Support
On Autopilot?

Book a free demo and see how AI Customer Care can resolve your support backlog in days, not months.

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