Telehealth Platform Lifts Patient Satisfaction by 80% and Grows Active Users 1.8X
We designed and built a secure telehealth and patient management platform that lets a regional hospital network run virtual visits, e-prescriptions, and post-care follow-ups from a single app.
Who we worked with, what they were trying to fix, and what we shipped on the engagement.
Industry
Healthcare
Where
Bangalore, India
Team size
1,000+ Employees
Timeline
9 Months
The Background
Healthcare · Telehealth Platform
The client operates 12 hospitals and 40+ clinics. Patients had no single way to book appointments, join video consultations, or get prescriptions — leading to long phone queues and missed follow-ups.
Mejona was brought in to build a unified telehealth and patient portal that worked on web and mobile, integrated with their existing hospital information system, and met healthcare data standards.
Engagement scope
DiscoveryUI/UXWeb + mobileIntegrationsQA + launch
Before → After
Every obstacle became a system we shipped.
Read the situation and the fix side by side — one row per problem we solved on this 9 months engagement.
BEFORE#01
Fragmented patient experience across phone, walk-in, and email
AFTER#01
Built a patient portal with booking, reminders, and virtual waiting room
BEFORE#02
No reliable way to do virtual consultations at scale
AFTER#02
Integrated secure video consultations with e-prescription flow
Automated follow-up reminders via SMS, WhatsApp, and email
BEFORE#05
Strict compliance and data security requirements (HIPAA-style)
AFTER#05
Implemented end-to-end encryption, audit logs, and role-based access
●5 blockers→●5 shipped
The Results
Numbers From Production.
Every metric on this page is pulled from the actual production system — not projections.
80%
Improvement in Patient Satisfaction
1.8X
Growth in Active Users
45%
More Appointments Booked
70%
Reduction in No-Shows
12
Hospitals and 40+ Clinics Connected
Illustrative outcomes — anonymised composite figures representative of engagements like this one.
Client Testimonial
Patients tell us the new portal feels like a private clinic in their pocket. Our doctors spend less time on admin and more time on care — and follow-up adherence has never been higher.
5.0 from the client team
CM
Chief Medical Officer
Regional Hospital Network•Client review
Engagement At a Glance
8+
Team size
Senior engineers
8–12
Sprints delivered
2-week cycles
12+
Modularity
Reusable components
3
UAT cycles
Signed off
REPEAT-CLIENT POTENTIAL
Already in active retainer after handoff.
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This case study is an anonymised composite. Client name, sector and outcome metrics have been generalised to illustrate the kind of engagement Mejona delivers — they are not a contractual claim.
