Hotel Booking Engine Drives 2.1X Direct Bookings and Lifts Repeat Stays by 40%
We built a direct booking engine and channel manager for a 22-property boutique hotel chain — replacing OTA dependency with a faster, loyalty-driven direct channel.
Vista Stays runs 22 boutique properties across Goa, Kerala and Himachal. 70% of bookings came through OTAs, with 18–22% commissions eating into already-thin resort margins.
We designed and built a direct booking engine with channel-manager sync, a loyalty program, and pre-arrival flows that turned one-time OTA guests into repeat direct customers.
Engagement scope
DiscoveryUI/UXWeb + mobileIntegrationsQA + launch
Before → After
Every obstacle became a system we shipped.
Read the situation and the fix side by side — one row per problem we solved on this 6 months engagement.
BEFORE#01
70% OTA dependency with 18–22% commission drag on margins
AFTER#01
Built a direct booking engine with real-time inventory sync to Booking.com + Agoda
BEFORE#02
No loyalty program — repeat guests had no reason to book direct
AFTER#02
Launched a tiered loyalty program (Silver/Gold/Platinum) with perks at every tier
BEFORE#03
Inventory updates racing OTAs — overbookings on busy weekends
AFTER#03
Pre-arrival journeys on WhatsApp: itinerary, room upgrade offers, transport
BEFORE#04
Pre-arrival experience was email-only and ignored
AFTER#04
Mobile-first checkout with UPI, cards, net-banking and saved payment methods
BEFORE#05
No mobile-first booking flow for last-minute Indian travelers
AFTER#05
Live revenue dashboards per property with OTA vs direct split
●5 blockers→●5 shipped
The Results
Numbers From Production.
Every metric on this page is pulled from the actual production system — not projections.
2.1X
Direct Booking Volume
+40%
Repeat Guest Rate
−11%
OTA Commission Spend
<2s
Inventory Sync Latency
4.6★
Guest App Rating
Illustrative outcomes — anonymised composite figures representative of engagements like this one.
Client Testimonial
Direct bookings have gone from 30% to 56% in 8 months. The loyalty program alone changed the conversation — guests now plan their next stay with us before they leave.
5.0 from the client team
VR
VP of Revenue
Vista Stays•Client review
Engagement At a Glance
8+
Team size
Senior engineers
8–12
Sprints delivered
2-week cycles
12+
Modularity
Reusable components
3
UAT cycles
Signed off
REPEAT-CLIENT POTENTIAL
Already in active retainer after handoff.
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This case study is an anonymised composite. Client name, sector and outcome metrics have been generalised to illustrate the kind of engagement Mejona delivers — they are not a contractual claim.
