We built a direct booking engine and channel manager for a 22-property boutique hotel chain — replacing OTA dependency with a faster, loyalty-driven direct channel.
Who we worked with, what they were trying to fix, and what we shipped on the engagement.
Vista Stays runs 22 boutique properties across Goa, Kerala and Himachal. 70% of bookings came through OTAs, with 18–22% commissions eating into already-thin resort margins.
We designed and built a direct booking engine with channel-manager sync, a loyalty program, and pre-arrival flows that turned one-time OTA guests into repeat direct customers.
Read the situation and the fix side by side — one row per problem we solved on this 6 months engagement.
70% OTA dependency with 18–22% commission drag on margins
Built a direct booking engine with real-time inventory sync to Booking.com + Agoda
No loyalty program — repeat guests had no reason to book direct
Launched a tiered loyalty program (Silver/Gold/Platinum) with perks at every tier
Inventory updates racing OTAs — overbookings on busy weekends
Pre-arrival journeys on WhatsApp: itinerary, room upgrade offers, transport
Pre-arrival experience was email-only and ignored
Mobile-first checkout with UPI, cards, net-banking and saved payment methods
No mobile-first booking flow for last-minute Indian travelers
Live revenue dashboards per property with OTA vs direct split
Every metric on this page is pulled from the actual production system — not projections.
Direct bookings have gone from 30% to 56% in 8 months. The loyalty program alone changed the conversation — guests now plan their next stay with us before they leave.
Book a free 30-minute strategy call. We'll review your idea, share the next 3 things that would move it forward, and ship a line-item quote within a week — no obligation.
Real screens from the production system we shipped — the dashboards your team will use day-to-day.
Let's discuss how we can help you transform your business.
